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Flat monthly fees -
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Fast onboarding -
Based leaders
Our Services
Hospitality is your business. Helping you succeed is ours.
We deliver specialised BPO solutions powered by a strong talent pool with deep hospitality knowledge. Our teams understand the real challenges and requirements of hotels, short-term rentals, and Airbnb hosts - from guest expectations and OTA complexities to revenue pressure and operational efficiency. We support you with live chat and inquiry management, booking and OTA coordination, revenue management, and reliable back-office administration, ensuring seamless operations and consistent results. Let’s discover how our outsourcing solutions can support your hospitality operations.
Our Comfort Zone
These are the sectors where we feel confident
The CustomerFirst BPO Process
- Stage 1We start by gaining a clear understanding of your specific business goals and challenges. In this step, we define which functions you want to outsource and design a tailored approach that aligns precisely with your operational needs.Stage 2We carefully select experienced professionals from our broad talent network in Indonesia to suit your needs. Each team member is thoroughly screened and trained, ensuring they deliver consistent, high-quality support from day one.Stage 3Your outsourced team is smoothly embedded into your daily operations. We align communication channels, workflows, and systems with your internal processes to create a cohesive, collaborative, and highly productive working environment.Stage 4We deliver ongoing oversight, performance tracking, and quality control to maintain high standards. Our team remains flexible, ready to scale resources or adjust team structures as your business requirements continue to grow.The CustomerFirst BPO Process
- Stage 1We start by gaining a clear understanding of your specific business goals and challenges. In this step, we define which functions you want to outsource and design a tailored approach that aligns precisely with your operational needs.Stage 2We carefully select experienced professionals from our broad talent network in Indonesia to suit your needs. Each team member is thoroughly screened and trained, ensuring they deliver consistent, high-quality support from day one.Stage 3Your outsourced team is smoothly embedded into your daily operations. We align communication channels, workflows, and systems with your internal processes to create a cohesive, collaborative, and highly productive working environment.Stage 4We deliver ongoing oversight, performance tracking, and quality control to maintain high standards. Our team remains flexible, ready to scale resources or adjust team structures as your business requirements continue to grow.Why Outsource to Indonesia
- Indonesia stands out as an exceptional location for Business Process Outsourcing thanks to its unique combination of demographic, cultural, and technological strengths. As the world’s fourth-most populous country with over 275 million people, it offers a vast talent pool, more than 60 % of whom are under 35 and digitally savvy, ready to engage with global business needs.
English proficiency among professionals continues to rise, especially in sectors like hospitality, tourism, and customer service, where many Indonesians have international experience meeting Western service expectations with high standards. This young, globally minded workforce brings empathy, communication skills, and professionalism into customer engagements — qualities that are essential in BPO operations.
Coupled with Indonesia’s expanding digital infrastructure, reliable broadband connectivity, and a thriving startup ecosystem supported by major technology players, the environment is ripe for delivering modern outsourcing solutions. Indonesia also benefits from strategic regional positioning, enabling flexible support hours for global clients and providing cost-effective alternatives to traditional outsourcing hubs.
The service culture rooted in places like Bali enhances customer interactions with warmth and respect, adding a distinct advantage for companies seeking exceptional client experience.
With its blend of talent, connectivity, cultural proficiency, and infrastructure, Indonesia is increasingly a top choice for global businesses looking to elevate their BPO operations.Our Partners
